systems reliably, scale them predictably, and sustain them through budget cycles and leadership transitions. Agencies with operational maturity deliver high quality services without adding headcount, have predictable costs, and build organizational AI literacy. And they do it on timelines that matter: months, not years. Where This Goes Next Florida agencies are navigating a crucial inflection point. As the legislature actively discusses AI policy, forward-thinking agencies aren't waiting for mandates - they're building operational maturity now. Citizens expect digital-first service delivery. Budget constraints remain unforgiving. Agencies like FDC that prove value quickly, then invest strategically in operational foundations, are positioning themselves for long-term success. This approach requires treating AI systems like critical infrastructure from day one of the scaling phase. It demands operational discipline that isn't glamorous but is essential for sustainability. When agencies figure out this two- phase approach and share those lessons openly, others can accelerate their journeys. This is how technology adoption should work: peer learning, transparent sharing, and collaborative problem-solving. The future of AI in government isn't only about futuristic capabilities. It's also about operational maturity applied to new technology.
good management. “
Or as Ken puts it: Do more with less. That's just
About the Author Paul Richards is a Client Services Executive at World Wide Technology, partnering with Florida state agencies on AI adoption and technology modernization.
6 – 2026 Legislative Edition – Florida Technology Magazine
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